Terms & Conditions

PehliSeat booking

PehliSeat helps customers reserve a priority slot at participating salons. A ₹10 online booking amount is collected through Cashfree checkout. The salon service charge is separate and is paid directly at the salon.

Priority booking

• A confirmed booking gives priority over walk-in customers for the selected time.
• Bookings can be made for available slots on the salon's next 2 working days. The salon's weekly off and operating hours are applied automatically. The booking code remains usable through the displayed 10-minute grace period after the booked time.
• Only one active booking is allowed per verified mobile number. A new booking can be made after the booked time and 10-minute grace period have passed.
• A customer may still wait behind earlier priority bookings or during an unavoidable service delay.
• Please arrive 5 minutes early. Priority may be released after the displayed 10-minute grace period.

Customer responsibilities

Provide accurate contact details, use your own verified mobile number and do not misuse bookings or salon accounts. PehliSeat may block fraudulent or abusive activity.

Salon responsibility

Participating salons manage their services, operating hours, staff availability and service quality. PehliSeat provides booking technology and support but does not perform the salon service.

Payment allocation

PehliSeat collects the full ₹10 priority-booking fee. After the salon marks the service as Served, ₹5 is recorded as a salon incentive and is paid manually on the applicable 15-day payout cycle. The remaining ₹5 is retained by PehliSeat as its platform share.

Changes and support

We may update these terms as the pilot grows. Material changes will be reflected on this page. For support, email salonq.support@gmail.com.