Salon Partner Terms

Partner eligibility

The person submitting the registration confirms that they own the salon or are authorised to register and manage it on the owner’s behalf. Registration details, mobile number, location, services and operating hours must be accurate.

Booking responsibilities

• Keep salon hours, staff availability, breaks and blocked slots updated.
• Give confirmed PehliSeat customers priority for their selected time, subject to any earlier priority booking already being served.
• Mark a customer Arrived and Served only when those events actually occur.
• If the salon cannot honour an upcoming booking, cancel it promptly so the customer’s applicable refund can be initiated.

₹5 salon incentive

• The customer pays a ₹10 priority-booking fee to PehliSeat; the salon service price is paid separately by the customer at the salon.
• A ₹5 salon incentive becomes available only after an eligible paid booking is genuinely marked Served.
• Available incentives are paid according to the payout cycle displayed in the partner dashboard. During the pilot, payouts may be processed manually.
• Cancelled, refunded, duplicate, fraudulent, no-show or incorrectly marked bookings are not eligible for the incentive.
• Payouts may remain processing or be held for verification when payment, KYC, vendor onboarding or bank details require review.

Technical issues and manual payout delays

If a technical glitch, payout-system failure or banking disruption affects a scheduled incentive payout, checking booking and payment records and processing payouts manually may take 7–60 calendar days from the original scheduled payout date. This is an exceptional delay window, not the normal payout cycle. Payments may be completed earlier where possible.

PehliSeat will inform affected partners of the delay and provide progress updates through available registered contact details or partner support. Verified, eligible unpaid incentives remain payable; a technical glitch does not cancel them. Partners may contact support to report a missing or incorrect payout. This clause does not waive rights or obligations under applicable law.

तकनीकी खराबी, payout सिस्टम की समस्या या बैंकिंग व्यवधान के कारण बुकिंग और भुगतान रिकॉर्ड की जाँच तथा manual payout में मूल निर्धारित payout तारीख से 7–60 कैलेंडर दिन लग सकते हैं। यह विशेष परिस्थिति की समय-सीमा है, सामान्य payout cycle नहीं। संभव होने पर भुगतान पहले किया जाएगा। प्रभावित पार्टनर को देरी और प्रगति की जानकारी दी जाएगी। सत्यापित, पात्र बकाया incentive देय रहेगा; तकनीकी खराबी के कारण वह समाप्त नहीं होगा। भुगतान संबंधी समस्या के लिए support से संपर्क करें। लागू कानून के अधिकार और दायित्व बने रहेंगे।

Customer information

Customer name, mobile number, booking code, service and time may be used only to provide and support the booking. Partners must not sell, misuse or disclose customer information for unrelated purposes.

Fair use and suspension

PehliSeat may review, reject or suspend a salon account for inaccurate details, fake Served updates, repeated booking failures, customer-data misuse, fraud or violation of these terms.

Changes and support

Partner terms and payout operations may be updated as the pilot grows. Material changes will be reflected on this page. For questions, email salonq.support@gmail.com.